Refund policy
RETURN AND REFUND POLICY
Last updated: 16.06.2026
This Return and Refund Policy applies to purchases made from MORGAN CREATIONS LLC through this website.
For clarity, MORGAN CREATIONS LLC is the legal seller. Products may be designed, produced, packed, and shipped from Spain.
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Made-to-Order and Handmade Products
Products sold by MORGAN CREATIONS LLC are handmade, made-to-order, custom-made, personalized, commissioned, or specially produced upon receipt of an order.
Because these products are created specifically for each customer, they are generally not eligible for cancellation, return, or refund once production has begun.
Pursuant to Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.
By placing an order, the customer acknowledges and agrees that made-to-order, custom-made, personalized, commissioned, and specially produced products are exempt from the statutory withdrawal period and cannot be returned solely because the customer changes their mind.
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Return Authorization Procedure
To request assistance regarding a damaged, defective, or incorrect item, please contact:
If a return is approved, we will provide instructions regarding the return process and return address.
Customers may choose their preferred shipping carrier. We strongly recommend using a tracked and insured shipping method.
MORGAN CREATIONS LLC is not responsible for returned items that are lost, delayed, damaged, or misdelivered while being shipped back to us.
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Condition of Returned Items
Where a return has been authorized, returned items must arrive in original resale condition.
We reserve the right to refuse a return or reduce the refund amount if the item is returned:
• used;
• worn;
• damaged after delivery;
• altered or modified;
• incompletely packaged;
• missing parts or accessories;
• not in original condition.
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Non-Returnable and Non-Refundable Items
The following items are non-returnable and non-refundable except where required by applicable law:
• custom-made items;
• personalized items;
• commissioned items;
• made-to-order items;
• special-order products;
• clearance items;
• gift cards;
• used, damaged, altered, or incomplete items.
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Handmade Nature of Products
Our products are handmade artistic, decorative, collectible, display, prop, accessory, or costume items unless expressly stated otherwise.
By placing an order, the customer acknowledges and accepts that handmade products naturally vary from one piece to another.
Minor differences in:
• color;
• texture;
• gloss level;
• finish;
• paint details;
• shading;
• dimensions;
• shape;
• appearance;
• weight;
• surface characteristics;
are normal and inherent to handmade production and shall not be considered defects.
Product photographs are provided for illustrative purposes only. Actual appearance may vary due to lighting conditions, photography, display settings, monitor calibration, and the handmade production process.
Such differences do not constitute defects and are not grounds for return, refund, replacement, or chargeback.
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Silicone Product Characteristics
Many of our products are made from silicone and other artistic materials.
Customers acknowledge that silicone products may naturally:
• attract dust;
• experience changes in surface sheen through handling;
• display minor air bubbles;
• contain mold lines;
• show slight texture variations;
• exhibit minor color differences;
• develop normal signs of handling and use.
These characteristics are inherent to the material and manufacturing process and shall not be considered defects.
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Custom and Personalized Orders
Custom-made, personalized, commissioned, and specially produced items are final sale.
Production may begin immediately after an order is placed.
Once materials, labor, molds, design work, printing, casting, painting, finishing, packaging preparation, or production resources have been allocated to an order, cancellation requests may be refused.
Custom orders cannot be cancelled, returned, exchanged, or refunded solely because the customer changes their mind.
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Shipping Costs
Original shipping charges are non-refundable.
Customers are responsible for all return shipping costs unless otherwise required by law or expressly agreed by us in writing.
Returns sent with:
• cash-on-delivery charges;
• unpaid shipping charges;
• unpaid customs fees;
• unpaid duties or taxes;
will not be accepted.
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Customs, Duties, Import Taxes, and Refused Deliveries
For international orders, customers are solely responsible for all:
• customs duties;
• import duties;
• tariffs;
• VAT;
• GST;
• brokerage fees;
• customs clearance fees;
• local taxes;
• other governmental charges.
If a customer refuses to pay such charges, refuses delivery, or fails to collect the parcel, the customer remains responsible for all resulting costs including:
• original shipping charges;
• return shipping charges;
• customs charges;
• import duties and taxes;
• storage fees;
• carrier fees;
• handling fees;
• administrative fees.
Any refund issued in such circumstances will be reduced by all incurred costs.
Original shipping charges are not refundable.
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Delivered Orders
An order shall be considered successfully delivered when the carrier's tracking system indicates delivery to the shipping address provided by the customer.
Customers are responsible for providing complete and accurate shipping information.
MORGAN CREATIONS LLC is not responsible for theft, loss, damage, misdelivery, package theft, porch piracy, or unauthorized acceptance occurring after delivery has been confirmed by the carrier.
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Damaged, Defective, or Incorrect Items
Customers must inspect their order immediately upon delivery.
Claims relating to damage, defects, missing items, or incorrect items must be reported within 48 hours of confirmed delivery.
To submit a claim, please contact:
and provide:
• order number;
• description of the issue;
• photographs of the item;
• photographs of all packaging;
• photographs of the shipping label;
• any additional information reasonably requested by us.
Failure to report such issues within the stated period may result in denial of the claim except where prohibited by applicable law.
We reserve the right to request additional evidence before approving any refund, replacement, or claim.
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Refund Approval and Processing
Once a returned item has been received and inspected, we will notify you whether the refund has been approved or denied.
If approved, refunds will be issued to the original payment method.
Refund processing times vary depending on the payment provider, bank, or card issuer.
If more than 15 business days have passed since refund approval and you have not received your refund, please contact:
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Exchanges
We do not guarantee direct exchanges.
If a return is approved, customers may place a new order separately for the desired item.
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Chargebacks and Payment Disputes
Customers agree to contact MORGAN CREATIONS LLC before initiating a chargeback, payment dispute, or payment reversal.
We reserve the right to provide payment processors, banks, credit card issuers, and dispute resolution providers with:
• order records;
• production records;
• communications;
• photographs;
• shipping documentation;
• tracking information;
• delivery confirmations;
• customer acknowledgements of these policies.
Fraudulent or abusive chargebacks may be contested to the fullest extent permitted by law.
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Warranty Disclaimer
Except where prohibited by law, our products are sold "as is."
We do not provide a commercial warranty for issues arising from:
• misuse;
• improper use;
• overloading;
• accidental damage;
• modifications;
• improper storage;
• normal wear and tear;
• failure to follow care instructions.
Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.
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Contact Information
MORGAN CREATIONS LLC
412 W 7th St
Clovis, NM 88101
United States
Email: contact@iramorgan.com