Shipping policy

SHIPPING POLICY

Last updated: 16.06.2026

This Shipping Policy applies to all orders placed with MORGAN CREATIONS LLC through this website.

For clarity, MORGAN CREATIONS LLC is the legal seller. Products may be designed, produced, packed, and shipped from Spain.

  1. Processing Time

Most products sold through this website are handmade and made to order.

Standard processing time is approximately 7–14 business days (excluding weekends and public holidays), unless otherwise stated on the product page.

Processing time refers to the period required to create, prepare, inspect, and package an order prior to shipment. Processing time does not include shipping or delivery time.

Processing times may be extended during periods of high demand, holidays, custom projects, large orders, supply delays, or circumstances beyond our reasonable control.

  1. Shipping Methods

Orders are generally shipped using DHL Express, Correos or another reputable shipping carrier selected by MORGAN CREATIONS LLC.

We reserve the right to use an alternative carrier of equal or greater service quality when necessary.

To ensure successful delivery, customers must provide:

• full legal name;
• complete and accurate shipping address;
• valid phone number;
• complete recipient information.

Shipping to PO boxes may not be available for all destinations.

We are not responsible for delays, failed delivery attempts, returned shipments, customs issues, or additional fees resulting from inaccurate or incomplete information provided by the customer.

  1. Delivery Estimates

Delivery times are estimates only and are not guaranteed.

Typical transit times after shipment:

• Europe: approximately 1–10 business days;
• United States: approximately 2–14 business days;
• Rest of World: approximately 3–20 business days.

Actual delivery times may vary depending on customs processing, carrier performance, weather conditions, local logistics providers, public holidays, destination country regulations, and other circumstances beyond our control.

  1. International Shipping and Customs

Orders may be shipped internationally from Spain.

Customers are solely responsible for ensuring that products ordered are lawful to import into their destination country.

International shipments may be subject to:

• customs duties;
• import duties;
• VAT;
• GST;
• brokerage fees;
• customs clearance fees;
• local taxes;
• governmental charges.

These charges are imposed by the destination country and are not controlled, collected, or calculated by MORGAN CREATIONS LLC.

  1. United States Orders

Orders shipped to the United States may be sent under DDU (Delivered Duty Unpaid), DAP (Delivered At Place), or similar shipping terms unless otherwise stated.

Import duties, taxes, customs fees, and related charges are not included in product prices unless expressly stated at checkout.

Any applicable import charges remain the responsibility of the customer.

  1. Sales Tax

Sales tax, VAT, GST, or similar taxes may be collected automatically at checkout where required by law.

Such taxes are separate from customs duties and import charges.

  1. Customs Delays

We are not responsible for delays resulting from customs inspections, customs clearance procedures, governmental reviews, import restrictions, or any actions taken by customs authorities.

Customs processing times vary and are outside our control.

  1. Refused, Unclaimed, Returned, or Abandoned Shipments

If a shipment is:

• refused by the customer;
• not collected;
• abandoned;
• returned due to non-payment of customs duties, taxes, or fees;
• returned due to an incorrect address provided by the customer;
• returned because the customer failed to cooperate with customs clearance procedures;

the customer shall be responsible for all resulting costs, including but not limited to:

• original shipping charges;
• return shipping charges;
• customs duties;
• import taxes;
• brokerage fees;
• carrier fees;
• storage fees;
• handling fees;
• administrative expenses.

Any refund issued will be reduced by all such costs incurred.

Original shipping charges are non-refundable.

  1. Risk of Loss and Delivery

Customers are responsible for monitoring tracking information, responding to carrier requests, completing customs requirements, and making arrangements to receive delivery.

An order shall be considered delivered and fulfilled when the carrier's tracking system indicates successful delivery to the shipping address provided by the customer.

MORGAN CREATIONS LLC is not responsible for theft, loss, package theft, porch piracy, damage, or unauthorized acceptance occurring after delivery has been confirmed by the carrier.

  1. Split Shipments and Combined Orders

We reserve the right to ship orders in multiple packages or combine multiple products into a single shipment when appropriate.

Partial shipments shall not constitute a failure to fulfill an order.

  1. Force Majeure

MORGAN CREATIONS LLC shall not be liable for shipping delays, delivery failures, or inability to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

• natural disasters;
• severe weather;
• strikes;
• labor disputes;
• transportation disruptions;
• customs delays;
• governmental actions;
• war;
• terrorism;
• epidemics;
• pandemics;
• supply chain disruptions.

  1. Contact Information

MORGAN CREATIONS LLC

412 W 7th St
Clovis, NM 88101
United States

Email: contact@iramorgan.com